Extended Conditional Logic Support in Calendar Booking Forms

Modified on Thu, 30 Apr at 4:59 AM

Overview

We’ve enhanced how Form conditional logic 
works within Calendar booking flows when using custom forms, bringing more consistency, control, and reliability to your booking experience.

Forms support powerful conditions like redirect to URL, custom messages, disqualifying leads, and show/hide fields
. With this update, these behaviors now work seamlessly and predictably when forms are used within booking flows.

What’s New

Disqualify lead
logic is now enforced
before booking
, preventing unwanted appointments.
Redirects to URL and custom messages
from forms are handled consistently after submission.
New confirmation page setting: “
Use custom form rules
” to control the post-booking experience.
Show/Hide field
logic continues to work seamlessly within booking flows.

Note
 : Support for conditional logic in booking flows will be extended to Services (v2) and Rentals
 in an upcoming 
update.

How It Works

 When a user fills out a form during booking: 

Show/Hide field logic dynamically adjusts fields
based on user input.
The system evaluates
Disqualify lead conditions first
.

If the lead is disqualified: 

No appointment is created
No payment is collected
The configured
redirect page or custom message
is shown

If the booking is successful: 

You can choose the confirmation page experience under Confirmation Page settings
: 

Default
Redirect URL
Use custom form rules

When Use custom form rules is selected: 

The form’s redirect or custom message is shown after booking
If none is configured, it falls back to the default confirmation page

Why This Matters

Ensures
lead qualification happens before scheduling
, avoiding invalid bookings.
Delivers a
predictable and consistent booking experience
.
Enables more
dynamic and personalized forms
using show/hide logic.
Gives greater control over
post-booking confirmation flows
.